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How It Works

Accessible Telehealth Consultations in Four Easy Steps

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Start with a Quick Health Check

Not sure if our service suits you? This short, no-obligation questionnaire covers a handful of straightforward health questions—no lengthy paperwork, no hassle. It takes less time than making coffee, and you’ll know within minutes if we can assist you.

Start Health Check

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Speak with a Registered Doctor via Video

Connect by video with an AHPRA-registered doctor. There’s no rush or judgement—just a supportive conversation about your health. We’ll listen to your concerns, answer your questions, and discuss suitable management options from the comfort of your home.

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Personalised Management Plan

After your consultation, our AHPRA-registered doctor will provide clear recommendations tailored to your individual needs.

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Ongoing Support & Follow-Up

We’ll continue to support you with regular follow-up consultations to monitor your progress, adjust your plan as needed, and ensure you receive consistent care.

The HAC Difference

Accessible Care, Australia-wide

We’re here for you. Our telehealth service is friendly, supportive and centred on what matters most—your health and well-being.

Your Dedicated Healthcare Team

Connect with an AHPRA-registered doctor who guides you through every step of your health journey. Receive clear advice, timely answers to your questions and ongoing support whenever you need it.

Flexible Appointment Times

Book a telehealth consultation that suits your schedule—early mornings, evenings or same-day appointments available. Our easy-to-use booking system helps you find the right time without the usual wait.

Your Health Partner

We pair you with the same doctor for each visit, ensuring they know your history. This continuity means less repetition, more personalised advice and a clinician who truly understands you.

Patient-Centred Care

Enjoy thorough, respectful telehealth consultations with our AHPRA-registered doctors. We listen to your concerns, honour your preferences and keep all discussions strictly confidential.

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Our Blogs

Health & Wellbeing Insights

Beyond Symptom Management: Understanding the Root Causes of Modern Health Challenges

Picture this: You visit your GP complaining of persistent headaches, poor sleep, and low energy. After a brief consultation, you…

A woman stands in a kitchen by a counter, pouring hot water from a white kettle into a mug, surrounded by plants and kitchen items—a quiet moment of mindfulness and intentional choices.

The Art of Slow Living: How Mindfulness and Intentional Choices Affect Your Health

Your alarm screams at 6:30 AM. You reach for your phone before her feet hit the floor, scanning through 47…

Building Resilience Through Cultural Wellness: Traditional Indigenous Practices for Modern Mental Wellbeing

Sarah stared at her phone screen, scrolling through another wave of distressing news while sitting in her Melbourne apartment. Despite…

Start Your Journey

Ready to Have a Real Conversation About Your Health?

Book your consultation today. Your doctor will take the time to understand your situation and explore what options might work for you.
No rushing. No judgement. Just genuine care.

Start Pre-Screening

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Faq

Your Questions Answered

What do I need for my video consultation?

Just a smartphone, tablet, or computer with internet and a camera. We’ll send you a secure link before your appointment – no special apps to download.

How long will my consultation take?

Initial consultations are 30 minutes, giving your doctor plenty of time to understand your situation. Follow-up appointments are 20 minutes focused on your progress.

Can my doctor prescribe medications during a video call?

Yes, AHPRA-registered doctors can prescribe medications via telehealth when clinically appropriate. We’ll arrange delivery directly to your address if needed.

What should I prepare before my appointment?

Have your current medications list ready, any recent test results, and think about your main health concerns. Find a quiet, private space for your call.

What happens after my consultation?

Your doctor will send you a summary of your discussion and care plan. If prescriptions or referrals are needed, these will be processed immediately and sent to you or your chosen pharmacy.