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Frequently Asked Questions

How Can We Help?

Yes. All AHPRA-registered with 10+ years mental health experience.

Do I need a referral to book?

No referral required. You can book consultations directly through our online system.

What health concerns do you consult on?

We provide consultations for chronic pain management, sleep difficulties, anxiety, depression, and related mental health concerns.

Can you work with my existing healthcare team?

Yes, we coordinate with your current doctors and can provide referrals to specialists when appropriate.

Are telehealth consultations as effective as in-person visits?

For many conditions, telehealth consultations provide the same quality of care with added convenience and accessibility.

For many conditions, telehealth consultations provide the same quality of care with added convenience and accessibility.

How soon can I get an appointment?

Most appointments available within 24-48 hours, with same-day slots often available for urgent concerns.

What equipment do I need for video consultations?

Any device with camera, microphone, and stable internet connection. We’ll send secure login details before your appointment.

Will I see the same doctor for follow-up visits?

We strive for continuity of care so that you work with the same doctor who understands your health history.

Initial consultation: $53. Follow-up consultation: $89. Care transfer consultation: $69.

Do you accept private health insurance?

We’re private billing. Many health funds provide rebates for telehealth consultations – check your policy details.

When is payment required?

Payment is processed securely at the time of booking your appointment.

What's included in the consultation fee?

Full consultation time, personalised care plan discussion, and any necessary documentation or referrals.

What's your cancellation policy?

Appointments can be cancelled or rescheduled up to 24 hours in advance without penalty.